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Conflict Resolution Matters in the Workplace |

Conflict Resolution Matters in the Workplace

| May 1, 2016

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No direct quoting please.
The internship that I worked for was the Department of consumer Affairs. My duties there were
-Negotiating Settlements between Consumer
and vendors. I would look at the complaint filed by the consumer through the Mail, Web or in person then call each party separately and attempt to help them resolve the issue between them,I was a Mediator.

-Analyzed Consumer complaints to determine if vendors were in violation of laws, rules and regulations enforced by the Department of Consumer Affairs

-Applied consumer protection and licensing laws in order to educate parties

-Entered case summaries into agency data base

In Part 2 of this paper you can come up with something that collaborates with the Department of Consumer Affairs culture.Some things that stuck out to me was the different people that they had working there. They had both young and older people and even a women who was disabled and needed I walker to assist her with walking. They had a diverse amount of ethnic groups who worked there (Blacks, Whites, Chinese, Spanish and Indian).
It also states in the instructions for this paper to question someone from the internship and asked them what would they do to improve the culture? One of the people I attended the internship with stated that they would have more people working at the Department of Consumer Affairs who spoke different languages so that we would not have to call a third party to translate for the consumers who spoke a different language.

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Category: Leadership studies

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