| March 22, 2016

1. What were the problems with the Website? What went wrong? What were the warning signs?
2. How were these mistakes made? What were the key mistakes made that lead to the problems in the rollout of HealthCare.Gov.? How did these mistakes jeopardize the projects?
3. Who were the stakeholders affected by the problematic rollout? What was the impact on these stakeholders
4. Discuss the damage to the strategic, operational, financial, and reputational risks due to the rollout.
5. Based on your understanding of the case, and additional research, develop a comprehensive lessons learned or “Post Mortem” guide that will be useful for future projects.


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